OperationsDeadline passed
Operations Officer
- Work arrangement
- Remote
- Employment type
- Part-Time / Internship
- Commitment
- 10–20 hrs/week
- Location
- Ghana-based preferred
- Experience level
- Early-career / Experienced
- Engagement terms
- Confirmed in writing before you start
- Duration
- Agreed at onboarding
About the Role
The Operations Officer will support the day-to-day coordination of Cornerstone's financial technology services, helping ensure that internal processes, merchant activities, customer support escalations, and partner interactions remain organised and efficient.
You'll gain practical exposure to operating a growing fintech platform, including transaction monitoring, settlement workflows, service quality, and process improvement.
Key Responsibilities
- Monitor daily operational reports, transaction exceptions, and settlement statuses.
- Assist with tracking unsuccessful transactions, payment disputes, and issues requiring PSP intervention.
- Coordinate operational activities across Cornerstone Save, Collect, and Pay.
- Document standard operating procedures and support process improvements.
- Maintain issue trackers, operational dashboards, and partner follow-up records.
- Collaborate with customer success, engineering, and finance to resolve problems.
- Prepare weekly operational performance reports.
Requirements
- Studying towards or holding a qualification in business administration, operations, finance, or a related field.
- Good proficiency in Excel or Google Sheets.
- Strong organisational, analytical, and communication skills.
- Ability to work independently and meet deadlines.
- Basic understanding of digital payments or mobile money.
- Willingness to learn fintech operational processes.
Preferred
Payment operationsReconciliationCustomer supportProject coordination experience
Expected Contribution
Updated operational trackers, documented workflows, timely escalation of unresolved issues, and regular performance summaries.
Applications Closed
The application deadline for this role has passed.
What We Offer
- Hands-on exposure to payment operations, settlement workflows, and reconciliation
- Flexible, remote-first working arrangement
- Practical experience contributing to a developing fintech company
- Real products and real business challenges
- Task guidance, feedback, and professional development
- Exposure to cross-functional collaboration and startup operations
- Certificate or reference letter on successful completion of an eligible internship, subject to performance
- Consideration for expanded responsibilities or future roles, depending on performance and company growth
Engagement terms are confirmed in writing before you start. Future employment is not guaranteed.
Our Hiring Process
- 1ApplySend your CV, a short introduction, and any portfolio or GitHub links.
- 2Conversation or Practical ReviewA short role-based conversation or practical exercise.
- 3OfferRole, reporting contact, commitment, and engagement terms, confirmed in writing before you start.